What's new: June 2026

The biggest release yet: a new Knowledge Base and Developer Portal for your customers, shareable Uptime Certificates, a public Roadmap, and a top-to-bottom overhaul of support-ticket resolution.

New: Knowledge Base ("Docs")

• Publish a branded, searchable Help Centre on your status page — articles organised into categories, including step-by-step Guides.
• Readers get an automatic "On this page" table of contents, breadcrumbs, and a "Was this helpful?" feedback widget.
• A full rich-text editor for your team: image uploads, autosave, safe editing of published articles via working copies, live presence, and revision history with one-click restore.
• AI-friendly: every article offers Copy as Markdown, a plain .md view, and an llms.txt index so assistants can read your docs cleanly.

New: Developer Portal

• A per-tenant API reference on your portal with a live, interactive OpenAPI explorer.

New: Uptime Certificates

• Shareable, tamper-evident proof of uptime — a public certificate page (with print-to-PDF) you can hand to customers and prospects.

New: Roadmap & Feature Requests

• A Feature Requests queue to triage what customers are asking for.
• A public Roadmap where customers see what's planned and mark themselves "interested," and get notified automatically when a request they backed is declined or shipped.
• Interest counts from other organisations are never shown to customers.

Support tickets (major overhaul)

• Outcome-first Resolve flow — resolve through one modal and pick an outcome (Solved, Won't do, Feature request, Duplicate, No response); the form adapts, with an optional closing message in the same step.
• One terminal state — "Closed" is gone; tickets are Resolved, with the outcome recorded and a 7-day breakdown on the dashboard Pulse.
• Link as you resolve — tie a ticket to a feature request or mark it a duplicate right from the Resolve modal, with search.
• "Send & resolve" carries your typed reply into the modal (draft kept safe) — reply and close in one move.
• First-class Reopen with reopen counts; customers can reopen from their portal for 14 days after resolution.
• One-click claiming — assigning a new ticket auto-claims it to In progress; "Assign to me" is a single keystroke.
• Command palette (Cmd-K) drives the whole ticket; redesigned ticket view with a chip bar, Lead + Collaborators, and in-place subject/description editing.
• Stale-ticket follow-up — automatic "still need help?" nudge after 7 days, auto-resolve after 14 with a reopen window.
• Customers are now emailed on resolution and on every reply, linking back to their portal thread.

Your status portal

• New 4-state public status model with per-component incident overrides and clearer component descriptions.
• Portal branding — set a brand colour with a live preview; one consistent, branded header and navigation across the portal.
• Scheduled maintenance references (e.g. MNT-202606-001) and a per-window manual/auto-close choice.
• Clearer sign-in wording, page titles/subtitles, and breadcrumbs throughout.

Across the app

• Notifications moved to a header bell, top-right.
• A unified design system — consistent buttons, pills, and cards, and pop-up menus that no longer clip.
• Unified date/time tooltips with timezone info everywhere.

SLA

• Resolution SLA now runs on wall-clock (never pauses) for an un-gameable start-to-finish time, while first/next-response clocks respect business hours.