Templates & checklists
Copy-paste operational templates: incident communication, maintenance notices, post-incident reviews, and launch and on-call checklists.
Incident communication templates
Copy-paste updates for each stage of an incident - investigating, identified, monitoring, resolved - and the rules that keep them trustworthy.
Incident severity levels: a practical matrix
Four severity levels defined by customer impact, with response and communication expectations for each.
On-call handover checklist
A five-minute handover ritual: open items, changes in flight, and the basics to verify every rotation.
Post-incident review template
A one-page review format: impact, timeline, what happened, and actions with owners - blame-free and done within a week.
Scheduled maintenance notice template
Announce, start, and close a maintenance window with notices that answer when, how long, what breaks, and what to do.
Website launch checklist
The DNS, SSL, email, monitoring, and content checks to run before you launch - and the first hour after.